Return & Refund Policy

We accept returns within 30 days of delivery. Items must be unused, in original packaging, and in resaleable condition.

Opened fuel containers, used cutting blades, custom-order items, and clearance products are non-returnable.

Email terrapro-supply@outlook.de with your order number and reason for return. Our team will provide a Return Merchandise Authorization (RMA) number and return shipping instructions within 2 business days.

Customers are responsible for return shipping costs unless the item arrived damaged or we made an error in fulfillment, in which case we will provide a prepaid return label.

Once we receive and inspect the return, refunds are processed within 5–7 business days to the original payment method. You will receive a confirmation email. Original shipping fees are non-refundable.

We offer exchanges for items of equal or greater value (difference charged). To request an exchange, mention it in your return request email.

If your item is defective or arrived damaged, contact us within 7 days of delivery. We will replace the item or issue a full refund at no cost to you.

TerraPro Supply Co. · 367–375 Queen's Road Central, Unit 1603, Sheung Wan, Hong Kong · Company Registration No. 74386157